Privacy, in plain language
Last updated: 20 July 2026
This Privacy Policy explains how Plympton Green Crew handles personal information when you visit this website, contact us, request a quote or make an order or booking. It is written to explain our practices clearly and does not reduce rights available to you under law.
1. Controller and applicable law
Plympton Green Crew is responsible for the personal information described in this policy. Our contact details are Plympton Green Crew, 18 Marion Road, Plympton SA 5038, Australia; telephone (08) 7123 4586; email [email protected].
We handle information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We follow a notice-and-choice approach for optional analytics cookies. References to 'we', 'us' and 'our' mean Plympton Green Crew.
2. Information we collect
The information we collect depends on your interaction with us. It can include your name, email address, telephone number, the content of your message, your requested service or product, quote, booking or order details, and correspondence with us. If a transaction is arranged, we may process collection or delivery details, payment-status information and records required for accounting. Please avoid sending sensitive information in a general enquiry unless it is necessary.
When you use this website, your browser may provide limited technical information, such as IP address, browser and device type, pages requested, approximate visit time and cookie preference. This site stores the choice made in its cookie banner using browser local storage. Optional analytics are not enabled unless you choose to allow them.
3. Purposes and legal bases
We use enquiry information to respond and to take steps you request before a contract. We use customer, order, booking and payment-status information to perform a contract, provide garden maintenance, quotes, bookings and related customer service, communicate about it and provide support. We maintain invoices and transaction records where required by tax, accounting or other legal duties.
We may use limited information to operate and secure the website, prevent misuse, manage records, improve our services and answer legitimate business questions. Where applicable, this is based on our legitimate interests, balanced against your rights and expectations. Optional analytics and other non-essential cookies are based on your consent. You can withdraw that consent at any time through cookie settings or your browser without affecting processing that occurred before withdrawal.
4. Recipients and processors
Access is limited to people who need the information for the purposes above. We may use service providers for hosting, email, IT support, payment administration, delivery support or professional advice. They act under contractual confidentiality and security obligations where they process data for us. We may disclose information where required by law, needed to protect rights or safety, or in connection with a genuine business reorganisation. We do not sell personal information or share it for others' independent marketing.
5. International transfers
We aim to use providers that process information locally or in the EEA where practicable. If personal data is transferred internationally, we will use a lawful mechanism appropriate to the destination, such as an adequacy decision, contractual safeguards or equivalent protections. You may contact us for information about relevant safeguards.
6. Retention
We keep information only as long as reasonably needed for the purpose collected. General enquiries are normally retained for up to 24 months unless a continuing matter requires longer. Customer, order and booking records are kept during the relationship and afterwards for periods required by accounting, tax, limitation or other legal rules. Cookie choices remain in your browser until changed, cleared or overwritten. At the end of a retention period, information is deleted or anonymised unless further retention is required or permitted.
7. Security
We use reasonable technical and organisational measures intended to protect information against accidental or unlawful loss, alteration, disclosure, access or destruction. Measures include restricting access, using providers subject to confidentiality and maintaining suitable administrative procedures. Internet transmission and storage cannot be guaranteed completely secure, so please take care when sending information online.
8. Your rights and requests
Depending on applicable law, you may request access to your information, correction of inaccurate information, deletion, restriction, objection to certain processing and, where applicable, a portable copy of information you provided. You may withdraw consent at any time. To make a request, email [email protected] or write to the address above. Please describe the request clearly; we may need to confirm identity before acting. We respond within the timeframe required by law.
If you are dissatisfied, please contact us first. You may also complain to the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au/.
9. Children
Our site is not directed to children as a separate audience. We do not knowingly collect a child's personal information without a valid basis and any required parent or guardian authority. Contact us if you believe a child has provided information to us.
10. Changes and contact
We may revise this policy when our practices, services or legal obligations change. The current version and date will be posted here. For questions or concerns, contact Plympton Green Crew at [email protected], (08) 7123 4586, or 18 Marion Road, Plympton SA 5038, Australia.